Privacy Policy

We believe in transparency, trust, and accountability. Whether you’re browsing our website, enquiring about our services, or becoming a customer, you deserve to know how your data is being handled. This policy applies to all interactions with Zynergy Power, whether online, over the phone, or face-to-face.

Company Name: Zynergy Power Limited

Data Controller: Zynergy Power Limited

Email: resolutions@zynergy.uk

Address: Registered office address
31 Harewood Avenue,
Sale,
England,
M33 5BX

For questions, complaints, or to exercise your data rights, please contact our Data Protection Officer (DPO). You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk, but we encourage you to speak to us first.

We collect the following types of personal data:

• Basic Information: Full name, title, date of birth, gender
   
• Contact Information: Email, phone, address
   
• Account Information: Username, passwords, login activity
   
• Financial Details: Bank account or payment card data (for billing)
   
• Service Usage: Records of purchases, services used, account preferences
   
• Technical Data: IP address, browser type, device identifiers, cookies
   
• Marketing Preferences: Your choices on how we contact you
   
• Aggregated Data: Anonymous insights that help improve our services
   

We do not collect sensitive “special category” data or criminal history.

We gather data through:

• Direct interactions: Online forms, calls, emails, account registration, orders
   
• Automated technologies: Website cookies, analytics tools, log files
   
• Third parties: Partners, lead providers, public records, analytics services
   

We use your personal data when permitted by law. Most commonly:

• To fulfill contracts we’ve entered into with you
   
• Where it’s necessary for our legitimate interests
   
• To comply with legal obligations
   

We may contact you by email, phone, or text about our services, but only if:

• You’ve requested information
   
• You’ve previously used our services and not opted out
   
• You’ve given us clear, positive consent
   

You can update your preferences or opt out anytime by clicking unsubscribe or contacting us.

We may share data with:

• Trusted IT, hosting, and CRM partners
   
• Payment and billing processors
   
• Legal, regulatory, and financial advisors
   
• Aggregators or suppliers to facilitate quotes or contracts
   
• Authorities where required by law
   

Where data is transferred outside the UK, we ensure appropriate protections are in place such as:

• UK Standard Contractual Clauses
   
• Government-approved adequacy decisions
   

We take security seriously and use:

• Secure servers and firewalls
   
• Data encryption at rest and in transit
   
• Regular backups and patching
   
• Staff access controls
   
• Breach response protocols
   

We retain personal data only for as long as necessary. For example:

• Contracts and financial data: up to 6 years
   
• Call recordings: up to 6 years
   
• Enquiries and complaints: up to 2 years
   
• Marketing opt-ins: until revoked
   

You have the right to:

• Access your data
   
• Correct inaccurate or outdated information
   
• Erase your data when no longer needed
   
• Restrict or object to certain types of processing
   
• Receive your data in a portable format
   
• Withdraw consent at any time
   

We use cookies and similar technologies to:

• Understand how our website is used
   
• Personalise your experience
   
• Improve performance and security
   

You can control cookies via your browser settings or our cookie banner.

We may update this Privacy Policy from time to time. The latest version will always be available on our website with a clear “last updated” date.