Complaints Policy

1. Our Commitment

Zynergy aims to resolve complaints promptly. We will treat you with respect, investigate impartially, and respond within specified timeframes.

2. How to Complain

You can contact us via:

Email: resolutions@zynergy.uk
Phone: 0161 883 7276 (Mon–Fri: 9am–5pm)

Please provide:

Your name, business name, contact info
Details of your complaint
Copies of relevant correspondence

3. What Happens Next

Acknowledgement: We’ll acknowledge your complaint within 5 business days.
Investigation: A designated Complaints Officer will handle your case, reviewing it fully and objectively.
Our Response: You’ll receive a formal response within 14 business days.

Once we have completed our ADR registration, we will update this page with the appropriate Alternative Dispute Resolution provider details.

4. Costs

There is no cost to you for our complaints process.

5. Record Keeping & GDPR

We will securely retain all complaint records for 6 years, in line with GDPR and ICO guidelines. These records are used solely for complaint handling, analysis, and service improvement.

6. Continuous Improvement

We log, review, and use complaints data to continually improve our services and customer experience.